Frequently Asked Questions

If you have any questions, check out our "Frerquently Asked Questions".

 

 

 

 

 

Order Status

Q: When will my order ship?
A: Your products will be shipped within seven days of the payment having cleared.

Q: Was my order shipped?
A: You will receive a shipment confirmation and tracking information within 24-48 hours of shipment.

Q: How do I track my order?
A: You may track your order by contacting the Shipper with the tracking information provided.

Q: My order never arrived!
A: Check your order status with the tracking number provided. If your order was reported delivered by the Shipper but never arrived, email This email address is being protected from spambots. You need JavaScript enabled to view it. with an explanation.

My Account

Q: How do I create an account?
A: Email This email address is being protected from spambots. You need JavaScript enabled to view it. to request to create an account.

Q: How can I apply for financing?
A: Financing is available with Direct Capital at https://infocaruscorp.directcapital.com/. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.

Q: When is my bill due?
A: Your bill is due immediately your order is placed.

Shipping

Q: Where do you ship to?
A: We ship our products worldwide.

Q: What are my shipping costs?
A: Your shipping costs will be calculated based on the delivery options selected and your destination.

Guarantees

Q: Low price guarantee?
A: It is our commitment to provide you with the best value at the best price. We value your business and strive to keep our prices low and save you money!

Q: What is your return policy?
A: We offer a 30 day refund guarantee for damaged poroducts. Scanners have a 1-2 year factory warranty. Please refer to your “Product Information Sheet” for your product’s warranty.
You must contact Customer Service at (305) 396-6346 to troubleshoot your product. Instructions for return will be given if troubleshooting does not correct the problem. Product must be returned with all its original parts in good/clean condition

Q: How do I return my scanner?
A: Please email This email address is being protected from spambots. You need JavaScript enabled to view it. for information on how to return your scanner.

Q: When will my credit appear on my account?
A: In general, credits will be issued within 7 – 10 business days from the date we receive your return and the product is inspected.

Pricing and Billing

Q: What are my payment options?
A: We accept Visa, Master Card, American Express, PayPal, check or wire transfer.

Q: I have a question about my charges.
A: You may email This email address is being protected from spambots. You need JavaScript enabled to view it. with questions about your charges.

Q: I need a copy of my receipt.
A: You may email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a copy of your receipt.

Q: When will my credit card be charged?
A: Your credit card will be charged immediately your order is placed.

Buyer’s Guide

Q: What models and makes does my scanner cover?
A: Please refer to your item’s “Product Information Sheet” for detailed information on car models and makes your scanner covers.

Q: What is included with my scanner?
A: Items included with the purchase of your scanner are detailed on your item’s "Product Information Sheet".

Q: What can I do if a part breaks on my scanner?
A: Replacement parts are available for purchase. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. requesting the replacement part.

Q: Are updates available for my scanner?
A: 1 - 2 years of free updates are included with the purchase of your scanner. Please refer to your “Product Information Sheet” for detailed information on your product’s updates. Additional updates are available for purchase.

Q: How can I update my scanner?
A: Update subscriptions are available for purchase and can be download online. Please call Customer Service at (305) 396-6346 to order update subscriptions.

Additional questions

Q: How can I get additional help?
A: Email This email address is being protected from spambots. You need JavaScript enabled to view it. with additional questions.